Shipping Policy 

 

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive a notification with tracking information.

Please ensure you can appropriately receive the delivery, monitor tracking, and report any delivery issues (e.g., delays beyond seven business days) to our business email for investigation.

Order Fulfillment

Once an order is placed, funds remain ‘on hold’ until we confirm successful fulfillment. If any item(s) are not immediately in stock, we will begin sourcing them and, if necessary, provide an estimated timeline before processing payment.

Special Order Items: For items marked as “Special Order Item,” we will advise on any lead times before capturing payment. Payment will only be temporarily held until lead times are confirmed.

Domestic Shipping Rates and Options

Primary Shipping Methods:

1. Australia Post Services:

• AusPost Parcel Post (Standard Delivery)

• AusPost Express Post (Expedited Delivery)

Costs are calculated at checkout based on the selected service.

2. Courier Delivery Services:

For customers preferring courier delivery, the following options are available. The cheapest courier service will be automatically selected at checkout based on your chosen delivery type (home or business):

• TNT

• Northline

• NQX

• Hi Trans

• Allied Express

• Hunter Express

• Courier’s Please

• Josie’s Transport

• Sadliers

• Followmont

• Aramex

• Sampson Express

• CRL Express

• Parca Logistics

• Cochrane Transport

• Ausfast Couriers

• Apex Transport

• Tas Connect Logistics

• TGE Priority

Expedited Courier Delivery:

If you require expedited courier delivery, please contact us directly for a manual quote. This service is not automatically selectable at checkout and must be arranged with our team by contacting us at office@aandswelding.com.au or (02) 9729 1127

In-Store Pickup

You can skip shipping fees with free local pickup at our storefront: Unit 29/72-80 Percival Road, Smithfield, NSW 2164.

• Orders placed for local pickup will be prepared as quickly as possible. If items are in stock, they may be ready the same day (if ordered early). For out-of-stock items, we will source them promptly and keep you informed of any delays.

• Pickup hours: Monday-Friday: 8am-4:30pm, Saturday: 9am-12pm. Please bring your order confirmation email for verification.

Checking the Status of Your Order

When your order has shipped, you will receive an email notification containing a tracking number. Please allow 48 hours for tracking information to be updated.

If you haven’t received your order within 7 days of receiving your shipping confirmation, please contact us at office@aandswelding.com.au with your order number.

Returns, Refunds, and Exchanges

Returns and exchanges are accepted in line with Australian Consumer Law. For more information, please review our [Return Policy].

If an order arrives damaged, contact us immediately at office@aandswelding.com.au with your order number and photos of the item’s condition. We handle such cases individually to ensure satisfactory resolutions.