PROFAX Bernard Style Contact Tips

In-stock orders are usually processed within 1–3 business days when ready to dispatch. Delivery time is additional and depends on your location and service.

Australia-wide delivery. Available shipping options and costs are shown at checkout.

Free Smithfield pickup. Wait for your Ready for Pickup notification before travelling to the store. Please allow up to 24 hours for your pickup order to be prepared.

Full delivery & pickup policy

Change-of-mind returns are available within 90 days of receiving your order for eligible items. Items must be unused, unopened, complete, in original packaging and resellable condition, with proof of purchase.

You pay return shipping for change-of-mind returns. Original shipping is not refunded. Please request approval before sending an item back.

Exclusions include items marked Special Order, gases and cylinders, hazardous materials, chemicals, and custom or cut-to-length items. See the full policy for all exclusions.

Full returns policy & exclusions

Manufacturer warranties apply where available. See this product’s specifications or contact our team to confirm the applicable warranty.

For a fault or incorrect item, contact our team with your order details and a description of the issue.

Email our support team

Send us the competitor’s product link and price. Our team will review the details and respond to your request.